Terms and conditions

Terms and Conditions
GENERAL TERMS AND CONDITIONS

Introductory Provisions

These General Terms and Conditions (hereinafter referred to as the "GTC") are binding in relation to the purchase of goods offered through the online store available at https://gufex.cz/ (hereinafter referred to as the "E-shop") operated by GUFEX s.r.o., with its registered office at Kateřinice 180, 756 21 Kateřinice, Czech Republic, Company ID: 26829371, registered with the Regional Court in Ostrava, file number: C 40002 (hereinafter referred to as the "Seller").
The GTC govern the mutual rights and obligations arising between the Seller and any legal or natural person (hereinafter referred to as the "Customer") in connection with or on the basis of the purchase of Goods from the E-shop.
The Customer and the Seller may collectively be referred to as the "Contracting Parties."
All contractual relationships arising in connection with the purchase of Goods from the E-shop are governed by these GTC and the legal system of the Czech Republic, in particular Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the "Civil Code"), and if the Customer is a consumer (hereinafter the "Consumer"), also Act No. 634/1992 Coll., on Consumer Protection, as amended (hereinafter the "Consumer Protection Act").
For the purposes of the GTC, a Consumer is understood as a person who concludes a contract with the Seller or otherwise deals with the Seller outside the scope of their business activities or independent professional practice.
Wherever the GTC refer to the Customer, this also includes the Consumer, unless the text of the GTC or applicable law provides otherwise.

Conclusion of the Contract

The Seller offers for sale the Goods displayed on the E-shop website, whereby the offer of the Goods and the corresponding price remain valid for the period during which they are displayed on the E-shop website. The offer may also include Goods that can be manufactured or customized according to the Customer’s wishes (e.g., a hockey puck containing the Customer’s name or photograph) (hereinafter referred to as "Special Goods"). Wherever the GTC refer to the Goods, this also includes Special Goods, unless stated otherwise.
All orders of Goods placed by the Customer on the E-shop (hereinafter referred to as the "Order") are binding. An Order can be placed through the E-shop website by completing and submitting the order form. The Customer may fill out the order form either directly through the E-shop without registering, or through their user account on the E-shop, which they have registered. By confirming the Order, the Customer undertakes, among other things, to pay the purchase price of the Goods and to take delivery of the Goods.
For an Order to be valid, the Customer must complete all details and information marked as mandatory.
The Customer acknowledges that the mere display of Goods on the E-shop website does not constitute an offer to conclude a Contract. The Order is confirmed by the Seller via an email sent to the email address provided by the Customer in the Order. At that moment, a purchase contract (hereinafter the "Contract") is concluded between the Seller and the relevant Customer based on the respective Order, and the Contracting Parties acquire mutual rights and obligations in accordance with applicable law and these GTC, in particular the Seller’s obligation to deliver the Goods as ordered and the Customer’s obligation to pay the agreed purchase price for the Goods. By placing (submitting) an Order, the Customer confirms that they have properly familiarized themselves with the GTC well in advance of concluding the Contract, that they agree with the GTC, and that they are bound by them in their entirety in the version published on the E-shop website at the time of placing the Order. By confirming the Order, the Customer agrees to the use of means of remote communication allowing individual negotiation for the conclusion of the Contract. All costs incurred by the Customer for using such means of remote communication in connection with concluding the Contract (e.g., internet connection costs) are borne by the Customer.
The Seller may verify individual Orders with the Customer by phone or email to prevent fraudulent Orders using the Customer’s account. The Seller reserves the right to refuse an Order and not conclude a Contract if the Customer has previously repeatedly failed to fulfill their obligation to take delivery of ordered Goods and pay the purchase price, or otherwise violated the contractual terms, including these GTC. The Customer acknowledges that it cannot be ruled out that a Contract may be concluded for Goods for which an incorrect price was displayed on the E-shop due to a technical system error on the part of the Seller (particularly if the price discrepancy is obvious) – in such a case, the Seller is entitled to withdraw from the Contract.
When placing an Order, the Customer may enter a discount code provided by the Seller in accordance with the rules of a specific promotional offer on the E-shop. Promotional offers and special prices for Goods are valid only while supplies last, for a specified period, or until the end of the promotion is announced. During a purchase on the E-shop, individual discounts and promotional offers cannot be combined unless the Seller states otherwise. The Seller reserves the right to modify or cancel any loyalty discounts, discount coupons, or any other promotional or discount offers without giving a reason. A discount code provided by the Seller cannot be used repeatedly, combined with other discounts, or applied to already discounted or clearance Goods unless the Seller specifies otherwise.
If any discount on the purchase price of Goods was applied and the Customer subsequently withdraws from the Contract and returns the respective Goods, the Customer is entitled to a refund only of the funds actually paid as the purchase price of the Goods.
Ownership of ordered and delivered Goods passes to the Consumer at the moment of delivery, provided that the purchase price of the Goods has been properly paid. Ownership does not pass to the Consumer before the purchase price of the Goods is paid. For a Customer who is not a Consumer, ownership of the Goods passes upon payment of the purchase price.
If the Customer participates in a discount promotion on the E-shop under which they can, upon meeting certain conditions, receive additional Goods at a reduced price or for free, and subsequently returns any of the Goods purchased in connection with the promotion (e.g., due to withdrawal from the Contract), the Customer is obliged to return all Goods received from the Seller under the relevant Order in which the promotion was used.

Payment Terms

The purchase price of the Goods is contractual and is determined by the prices listed for each item on the E-shop. Unless stated otherwise, all prices of the Goods include VAT. The purchase price must always be paid no later than upon receipt of the Goods.
Payment for the Goods may be made at the Customer’s choice:

In cash at the Seller’s premises at Kateřinice 362, 756 21 Kateřinice (hereinafter also the "Premises") upon personal collection of the Goods;
In cash or by payment card upon delivery of the Goods by the carrier as part of cash-on-delivery service;
By payment card through the payment gateway on the E-shop website.

The tax document – invoice for the payment of the purchase price of the Goods – is sent electronically to the Customer’s email address or handed over together with the Goods. The Customer agrees to the issuance of the tax document – invoice in electronic form.

The Goods will be dispatched, except in cases where the Customer has chosen cash-on-delivery or personal collection, only after the purchase price has been credited to the Seller’s bank account.
The Seller requires prepayment for Special Goods. Production of Special Goods will commence only after the funds corresponding to the purchase price of the Special Goods have been credited to the Seller’s bank account.
If the purchase price of the Goods is not credited to the Seller’s account within 14 days from the conclusion of the Contract, the Seller is entitled to withdraw from the Contract, thereby canceling the Contract. This provision does not apply to Customers who have chosen cash-on-delivery or payment upon personal collection at the Premises.
In the event of the Customer’s delay in paying the purchase price of the Goods or any part thereof, a Customer who is not a Consumer is obliged to pay the Seller a contractual penalty of 0.10% of the outstanding amount for each day of delay commenced. In case of delay, the Customer loses the right to any discounts granted by the Seller.
The cost of shipping the Goods, packaging, and cash-on-delivery fees are not included in the purchase price of the Goods and must be paid in addition to the purchase price according to the rates of the respective carrier listed on the E-shop.

Delivery Terms

The Goods may be delivered to the Customer in one of the following ways, according to the Customer’s choice made during the Order:

Personal pickup at the Seller’s premises; or
Shipment of Goods to the address provided by the Customer in the Czech Republic or Slovakia via the carrier PPL CZ s.r.o.; or
Shipment of Goods to the address provided by the Customer via the carrier Zásilkovna s.r.o., to the countries in which this carrier provides its services

When picking up the Goods at the Seller’s premises, the Customer receives the Goods from the Seller based on a signature, including their printed name and surname on the delivery note. By signing, the Customer confirms receipt of the specified Goods and acknowledges that the delivered Goods do not show any signs of visible defects or damage.
If the method of delivery is agreed upon based on a special request from the Customer, the Customer bears the risk and any additional costs associated with this method of delivery. If the Seller is required by the Contract to deliver Goods to a location specified by the Customer in the Order, the Customer is obliged to accept the Goods upon delivery.
The delivery time is governed by the availability of the Goods as indicated on the E-shop for each type of Goods. If the Goods cannot be delivered within the indicated delivery time, the Customer will be promptly informed by the Seller and provided with an alternative delivery date.
The Seller is not responsible for any damage caused by incorrect or delayed delivery of Goods if the Customer has not informed the Seller of a change in the delivery address or the contact person.
If, for reasons on the Customer's side, the Goods need to be re-delivered because the Customer did not accept them according to the chosen delivery method or for any other reason, the Customer is obliged to cover the costs associated with the repeated delivery of the Goods or the costs of using a different delivery method.
Upon receiving Goods through a carrier, the Customer must immediately inspect the condition of the packaging in the presence of the carrier. In the case of accepting a damaged package, the Seller is not responsible for any missing Goods or other damage caused by improper handling by the carrier.
If the Customer chooses personal pickup of the Goods at the Premises, the Customer will be informed by the Seller when the Goods are ready for pickup via a notification sent to the email address provided by the Customer in the Order. If the Customer does not pick up the Goods within 14 days from the delivery of this notification, the Seller is entitled to withdraw from the Contract, thereby canceling the relevant Contract.
The Customer has the right to return flawless Goods, delivered on time and properly as per the Order, and withdraw from the Contract only for reasons specified in the legal regulations and the Contract, into which these GTC are incorporated. Any other termination of the Contract or its part may only occur by mutual agreement between the Contracting Parties.

User Account

Based on the Customer's registration on the E-shop website, the Customer may create a user account through which they can place Orders (hereinafter referred to as the "User Account"). The Customer may also place Orders without registering a User Account directly from the E-shop interface.
When registering a User Account and placing an Order, the Customer is obliged to provide accurate and truthful information. The Customer must update the information in their User Account whenever there are any changes. The information provided by the Customer in the User Account and the Order is considered correct by the Seller, and the Seller is not obliged to verify it in any way.
Access to the User Account is secured by a username and password chosen by the Customer. The Customer is obliged to maintain confidentiality regarding the information necessary to access their User Account and is not authorized to allow third parties to use the User Account.
The Seller may cancel the User Account, particularly if the Customer violates their obligations under the Contract to which these GTC are incorporated or if the User Account has not been used for more than 18 months.
The Customer acknowledges that the User Account may not be available continuously, particularly due to necessary maintenance of the hardware and software of the E-shop, or maintenance of the hardware and software of third parties providing services related to the operation of the E-shop.

Withdrawal from the Contract

The Consumer has the right to withdraw from the Contract without providing any reason and without any penalty within 14 days from the day of receiving the Goods. The decisive moment for the compliance with the 14-day period for withdrawal from the Contract is the moment when the withdrawal is notified to the Seller. The Seller also allows the Consumer to withdraw by filling out and submitting a model withdrawal form, which the Seller will confirm to the Consumer without undue delay.
In accordance with § 1837 of the Civil Code, the Consumer does not have the right to withdraw from the Contract in cases where the Contract concerns, among other things:

Special Goods;
Goods in a sealed package that the Consumer has opened, and which for hygienic reasons cannot be returned (e.g., food, cosmetics, underwear); or
The supply of sound or video recordings or computer programs if the Consumer has broken the original packaging (e.g., computer games or music recordings).

For the avoidance of doubt, the Seller specifies that a legal entity and also a natural person who provides their business registration number (IČO) or VAT number (DIČ) during the purchase are not considered Consumers.
The Customer is entitled to withdraw from the Contract if the Seller is in delay with the delivery of the Goods and does not remedy the delay within an additional 14-day period after being requested to do so by the Customer.
A Customer who is not a Consumer is obliged, in case of withdrawal from the Contract, to return the Goods complete, unused, undamaged, and in the original packaging with all identification labels no later than 14 days from the day of withdrawal from the Contract. If a Customer who is not a Consumer returns the Goods in a condition other than the original, the Seller is entitled to claim monetary compensation for the reduction in the value of the Goods, which the Seller may offset unilaterally against the Customer’s claim for the return of the purchase price. The value of the compensation for the reduction in the value of the Goods may correspond to the full purchase price of the Goods subject to the Contract with the Customer who is not a Consumer.
In the case of withdrawal from the Contract, the Consumer is obliged to return the purchased Goods at their own expense within 14 days of the Consumer’s withdrawal from the Contract, either in person or by shipping the Goods to the address of the Premises. If the Consumer returns the Goods damaged or with reduced value due to handling other than for the purpose of familiarizing themselves with the nature and characteristics of the Goods, the Seller is entitled to claim monetary compensation for the reduction in the value of the Goods from the Consumer.
If the Consumer withdraws from the Contract, the Seller will refund all the funds received, including delivery costs, without undue delay and no later than 14 days from the withdrawal from the Contract. However, the Seller is not obliged to refund the received funds to the Consumer before the Consumer returns the Goods or proves that the Goods have been sent back to the Seller. If the Consumer has chosen a delivery method other than the least expensive option offered by the Seller, the Seller will refund the delivery costs to the Consumer in the amount corresponding to the least expensive delivery method.
The Seller is also entitled to withdraw from the Contract if:

The Customer is in delay with paying the purchase price for the Goods and does not remedy the delay within an additional 7 days after being requested to pay;
The Customer is in delay with accepting the ordered Goods and does not accept the Goods within an additional 7 days after being requested to accept them;
The Seller is unable to deliver the Goods due to force majeure (which also includes restrictions imposed as a result of an epidemic or pandemic, including preventive measures taken by the Seller to eliminate the spread of infection by such disease) or due to issues on the part of third parties.

Any withdrawal from the Contract must be in writing, must specify the reason for the withdrawal, and must be delivered to the other Contracting Party in a verifiable manner.

Complaints Procedure

This Complaints Procedure, as part of the Terms and Conditions (VOP), governs the way and conditions for exercising Customer rights regarding defective performance, in accordance with the relevant provisions of the Civil Code and the Consumer Protection Act.
The Seller is responsible to the Consumer for ensuring that the Goods are free from defects at the time of delivery. Specifically, the Seller is responsible for the following when the Consumer receives the Goods:

The Goods have the qualities that the Contracting Parties have agreed upon, and if no such agreement exists, the qualities that the Seller or the manufacturer has described, or that the Customer expected based on the nature of the Goods and the advertising carried out by the Seller;
The Goods are suitable for the purpose for which the Seller specifies or for which goods of this kind are typically used;
The Goods comply with the requirements of legal regulations.

If a defect appears within six months of receiving the Goods, it is assumed that the Goods were defective at the time of receipt. The Consumer is entitled to exercise their rights regarding the defect in the Goods (make a complaint) within 24 months from receiving consumer goods.
Upon request by the Consumer, the Seller will confirm in writing the scope and duration of the Seller’s obligations in the case of defective performance. The Seller’s obligations regarding defective performance will be at least as extensive as the manufacturer’s obligations regarding the Goods.
The rights regarding defective performance do not apply in the following cases:

For Goods sold at a lower price due to a defect for which the lower price was agreed upon;
For a defect caused by the usual wear and tear of the Goods due to normal use;
For used Goods, where the defect corresponds to the degree of use or wear and tear the Goods had when the Customer took possession;
If it follows from the nature of the Goods.

If the Goods do not have the properties specified for quality at the time of receipt, the Consumer can request the delivery of new, defect-free Goods, provided that the defect is not disproportionate in nature. However, if the defect concerns only a part of the Goods, the Consumer may request only the replacement of that part; if this is not possible, the Consumer may withdraw from the Contract. If it is disproportionate to request a replacement, particularly if the defect can be repaired without undue delay, the Consumer has the right to request free repair of the Goods.
The Consumer also has the right to request new Goods or a replacement part of the Goods if the defect is repairable, but the Goods cannot be used properly due to repeated defects after repairs or due to a larger number of defects. In this case, the Consumer also has the right to withdraw from the Contract.
If the Consumer does not withdraw from the Contract or does not request new Goods, a replacement part, or repair of the Goods, the Consumer may request a reasonable discount. The Consumer has the right to a reasonable discount if the Seller cannot deliver new Goods without defects, replace its parts, or repair the Goods, or if the Seller does not remedy the defect within a reasonable period or if remedying the defect would cause significant inconvenience to the Consumer.
The rights from defective performance do not apply if the Consumer knew of the defect in the Goods before receiving them, or if the Consumer caused the defect themselves.
The Consumer does not have rights from defective performance if the defect was caused by force majeure or natural elements.
If the Goods have a defect for which the Seller is responsible, and they were sold at a lower price or are used, the Consumer has the right to a reasonable discount instead of the right to a replacement of the Goods.
If the Customer believes the Goods are defective, they are entitled to assert the defect with the Seller by notifying the Seller, particularly by sending an email to eshop@gufex.cz or in person at the Premises, and by handing over the defective Goods to the Seller (also referred to as the "Complaint"). When making a complaint, the Customer should precisely describe the defect, the frequency of its occurrence, and other important circumstances to assess the defect and its nature. The Customer should also specify the claim they are making concerning the defect in the Goods.
The Seller is obliged to handle the complaint within 30 days from its proper submission, unless agreed otherwise with the Customer. A complaint protocol will be prepared, containing essential information about the Seller, Customer, the defective Goods, the asserted defect, the date of the complaint, the date of resolution, the method of resolution, and any remarks about the refusal of the Goods by the Customer after repair or non-recognition of the complaint, and the return of Goods to the Customer or its storage with the Seller. The Customer must provide necessary cooperation with the Seller when handling the complaint.
Gifts provided by the Seller for free do not come with any warranty, and no claims for defects can be made in relation to such gifts.
The Consumer has the right to reimbursement for the necessary costs incurred in connection with the complaint.
All complaints are handled and can be made to the Seller, i.e., GUFEX s.r.o., unless otherwise specified in the Contract or VOP.
If a consumer dispute arises between the Seller and the Customer from the Contract, and it cannot be resolved by mutual agreement, the Consumer can submit a proposal for out-of-court resolution of the dispute to an authorized entity for alternative dispute resolution (ADR), which is:

Czech Trade Inspection, Central Inspectorate - ADR Department
Štěpánská 15, 120 00 Prague 2
Email: adr@coi.cz, website: adr.coi.cz or www.coi.cz

Final Provisions

The Terms and Conditions (VOP) are binding for the Customer and the Seller in the version effective on the day the Customer places the Order. Likewise, the prices of the Goods, including the delivery cost, are binding at the amount valid on the day the Order is placed, unless the Contract, into which these VOP are incorporated, specifies otherwise.
The VOP take effect on 4 December 2025 and are available on the E-shop website. The Seller is entitled to change the VOP at any time, effective from the day the new version of the VOP is published on the E-shop website.
All communication concerning the purchase of Goods on the E-shop between the Customer and the Seller is conducted in writing or via email, unless the Contract, into which these VOP are incorporated, or an agreement between the Seller and the Customer provides otherwise. Written correspondence is delivered either personally or by registered mail to the address of the Premises or to the Customer’s residence or business address, unless the Customer specifies otherwise.
If any provision of the VOP is invalid, void, or ineffective, or becomes invalid, void, or ineffective in the future, the Contracting Parties agree to follow a provision whose meaning most closely resembles that of the invalid, void, or ineffective provision. The invalidity, voidness, or ineffectiveness of one provision of the VOP does not affect the validity or effectiveness of the other provisions of the VOP. Amendments and additions to the Contract, or to the VOP, must be made in written or electronic form.